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PROBLEM

No process controls or measures. Duplication of work. Variation in work procedures. Inadequate level of document work procedures.

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Approach

We identified core processes. We documented the work flow of each process identifying inputs, outputs, suppliers and customers. Improvement opportunities were noted.

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Results

• Stable and consistent quality outputs
• Cross-trained team members
• Established Organizational Risk Management Program
• Eliminated integrity issues prior to customer receiving product

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